If you're looking for a FixedFloat alternative for Monero, you probably already know two things about it: it's fast, and in February 2024 it was hacked for around $26 million. Both are true, and both matter when you're deciding where to send your next XMR swap.

This page lays out what FixedFloat actually is, when its own terms let it hold or freeze a transaction, and where a direct swap service is the better fit — with every claim sourced. It won't call FixedFloat a scam. It was hacked, it said so, and that's a fact worth weighing, not a slur.

What FixedFloat is — and the 2024 hack, stated plainly

FixedFloat is an instant, automatic crypto exchange. You don't register — its terms state "the User does not have to register or log in to the Service system and provide personal data" (Terms of Service, 7.1) — and it supports Bitcoin over the Lightning Network alongside the usual chains (homepage). Monero is supported both ways; BTC↔XMR and ETH→XMR appear in its own list of popular pairs (FAQ).

On 16 February 2024, FixedFloat was drained of roughly $26.1 million — about 409 BTC and 1,728 ETH (Halborn, Unchained). FixedFloat confirmed it — "we confirm that there was indeed a hack and theft of funds" — attributed it to a third party exploiting vulnerabilities in its infrastructure, denied an inside job, and put the site into maintenance (Halborn's incident write-up).

Why does a two-year-old hack matter to a swap you make today? Because of the next section: while FixedFloat markets itself as non-custodial, your funds pass through its addresses during a swap. When a service holds your coins for even a few minutes, its security is your security for those minutes.

When FixedFloat can hold or freeze your swap

FixedFloat's KYC is exception-based, not routine — you won't be asked for ID on a normal swap. But its terms spell out several triggers that let it suspend, freeze, or verify. These are its own words:

Criminal-linked funds: an order "may be suspended in order to request details about the origin of the funds sent until the requested information is provided" (ToS, 7.1). "If criminal funds are sent to our addresses, the funds may be frozen until information about the source and legality of the funds is received" (6.2).
Sanctions: "we reserve the right to suspend the provision of services and freeze the funds received" (6.3) — UN, EU and US regimes.
Suspected fraud or a compromised address: "we reserve the right to suspend the processing of the order until the verification is completed," and if the sending address can't be established or looks compromised, "the funds are frozen until an official request is received from law enforcement agencies" (4.11.1).
Identity verification, as an exception: "the User may be asked to undergo identity verification. Refunds are made only after verification and exclusively to the address from which they were received" (7.9).

For anyone questioning a suspended order, FixedFloat directs you to email compliance@fixedfloat.com from the address on the order page. This is ordinary AML policy for a service that touches your funds — but it's the reason a held FixedFloat swap is a real, documented possibility, and it's worth reading before you send.

Fixed vs float — and what each costs

FixedFloat offers two order types, and the difference is real money (FAQ):

Fixed rate: the rate is locked when you create the order (frozen for 10 minutes), and the fee is 1.0% plus the network fee.
Float rate: the rate is finalized when your deposit confirms, based on market conditions, and the fee is 0.5% plus the network fee.

Fixed protects you from the market moving against you while you send; float is cheaper but leaves you exposed to the rate at confirmation. Choosing the wrong one for the situation is a common way to pay more than you expected.

getMonero.app as a direct alternative for XMR

getMonero.app takes a different shape. It runs its own swap flow as a direct service and is Monero-first. The tradeoffs are the point:

No account, no KYC, no ID at any size — a guest swap needs only your destination address.
One locked quote. Instead of a fixed/float choice, you get a single quote held for its window, with the 0.50% fee — the same at every size — already inside the figure shown, along with the network fee.
Your Monero goes to your wallet. No custodial account balances; each swap is a one-time exchange to the address you give.

And the honest limits:

Fewer routes. 46 listed assets into and out of Monero — Bitcoin, Ethereum, USDT, USDC, Litecoin, Solana and more — against the 60-plus and Lightning that FixedFloat lists.
One rate model, not FixedFloat's fixed-and-float choice.
Bitcoin deposits confirm automatically; other coins are confirmed by the desk before payout — verified either way, but not instant detection on every chain.

getMonero.app touches your funds during a swap too — that's how a swap works. What differs is that it states its custody plainly rather than leaning on a "non-custodial" label, and there's one party responsible for the whole trade.

FixedFloat vs getMonero.app, side by side

	FixedFloat	getMonero.app
Type	Instant automatic exchange, own flow	Direct swap service, own flow
Account to swap	No	No
KYC	Exception-based (AML/fraud triggers)	None, any size
Custody	Funds pass through its addresses mid-swap	Holds the deposit during the swap; pays out to your address
Rate model	Fixed (1.0%) or float (0.5%) + network	Single quote, locked for its window, 0.50% + network
XMR	Yes, both directions	Yes, Monero-first
Lightning	Yes	No
Assets	60+	46 listed
Track record	Acknowledged $26.1M hack, Feb 2024	—

Sources: FixedFloat cells — ToS, FAQ, homepage; hack — security analysis. getMonero cells — the service's own behavior; see how it works and trust.

When FixedFloat still fits

An honest comparison names where the competitor wins:

You need Bitcoin over Lightning, which getMonero.app doesn't offer.
You want the widest asset list, or a token getMonero.app doesn't carry.
You specifically want the choice between a fixed and a floating rate on the same order.

FixedFloat is fast and broad, and for many swaps that's exactly right.

When a direct XMR service fits better

Choose a direct service when trust in the whole flow matters more than breadth:

You'd rather use a service that states its custody plainly than parse a "non-custodial" label against terms that let it freeze funds.
You want one locked quote and no fixed-vs-float decision.
You're swapping a mainstream coin into Monero and value a controlled, single-operator flow.

If that's you, swap crypto to Monero directly, or start with how to buy Monero without KYC for the full picture on custody, fees and what "no KYC" really means. Moving large size? Large swaps go through a person, not the automatic flow.

Comparing aggregators instead of instant exchanges? See Trocador alternatives for Monero swaps — a different model with a different set of tradeoffs.